Project Assistant

The candidate would be working in a team of Data Entry/Helpline Operator staff, but they should also be able to work under their own initiative. You will need to be able to demonstrate a balanced approach to data entry of speed versus accuracy and have an excellent level of attention to detail. Dealing with incoming calls on the survey helpline will be an integral part of the role and the candidate will need to have good communication skills and a confident telephone manner - customer service skills would be an advantage. You should also be prepared to “muck in” when needed to. Training will be provided for all aspects of the work.

Personal Qualities:
The person will need to be self motivated and have a methodical and focused approach to enable them to undertake this role with continued energy and tenacity. A good and careful eye for detail is paramount.

Duties:

• Coding and inputting large volumes of survey data and written freeform comments as necessary using bespoke verification software.
• Dealing with incoming calls from members of the public, NHS Staff members, Charity Organisations and some other ad-hoc on the survey helpline; providing advice, completing surveys over phone, information/support and actioning the calls as appropriate.
• Any ad hoc duties as required to assist with the smooth running of the organisation.
• Proof reading

Hours:
Candidates must be able to work shift patterns from 7am-15:00pm and 15:00pm-23:00pm