Senior Concierge Corporate Travel Associate

Minimum 15 hours per week

Senior Concierge Corporate Travel Associate
About Our Team:
Join our dynamic Global Concierge Travel Team at IQVIA, where we are committed to delivering excellence in corporate events and travel management for our employees and clients worldwide. Our team ensures seamless event execution, vendor coordination, and travel logistics, creating impactful experiences.

Role Overview
The Senior Concierge Corporate Travel Associate is responsible for managing global travel arrangements, crafting high-touch itineraries, and ensuring seamless travel experiences for IQVIA and non-IQVIA employees. This role requires exceptional organisational skills, industry expertise, and a passion for travel and service excellence.

Key Responsibilities:
Travel Coordination & Itinerary Planning
• Arrange global travel, including flights, accommodations, and ground transportation.
• Structure seamless travel itineraries incorporating restaurant bookings, curated experiences, and activities.
• Communicate with attendees to gather travel preferences and requirements.
• Research and recommend travel options aligned with client preferences and budgets.
• Ensure all bookings comply with company policies and financial guidelines.

Client & Customer Service
• Deliver exceptional customer service with warmth, professionalism, and confidence.
• Provide detailed travel itineraries and ongoing support throughout the journey.
• Communicate promptly and professionally with clients at every stage.
• Engage with customers and suppliers via phone, email, video call, in-person meetings, or chat.
• Maintain strong relationships with key stakeholders and vendors.
• Ensure high-touch, tailored service that anticipates and exceeds client expectations.

Problem Solving & Compliance
• Efficiently manage travel-related issues, including rebooking, cancellations, and emergencies.
• Demonstrate initiative and problem-solving skills to address travel disruptions.
• Stay updated on industry trends, emerging markets, and new venue openings.
• Ensure compliance with pharmaceutical regulations, company policies, and industry standards.

Operational & Administrative Support
• Maintain accurate records of travel costs and expense tracking.
• Manage a database of preferred venues and vendor contacts.
• Work autonomously with a self-motivated and resourceful approach.
• Confidently interact with both internal and external stakeholders at all levels.
• Maintain a deep understanding of key products, services, and unique selling points.

Qualifications & Skills
Required:
• Experience in corporate travel management or concierge services.
• Highly self-motivated with excellent organizational skills.
• Advanced English proficiency (second language preferred).
• Strong proficiency in GDS platforms (Sabre, Amadeus, Travelport/Galileo).
• Ability to efficiently handle travel-related issues and emergencies.
• Exceptional communication and IT skills.
• Hybrid role requiring flexibility and adaptability.

Preferred:
• Experience in meetings & events (cross-training available).
• Knowledge of pharmaceutical travel compliance.
• Familiarity with travel booking tools (Concur preferred).
• Background in concierge or VIP services.

Additional Information:
This role may involve travel for onsite travel event coordination.
Flexibility in working hours may be required to accommodate event schedules.
Strong organisational and time-management skills are essential.