Account Manager - San Francisco

Account Manager

Location: San Francisco or East Bay, CA

Contract Duration: 6 months  

Contract Type:   W2 through Staffing Supplier

Pay Rate:   $32 - $36/hr

This person will be responsible for helping merchants and customers have a better experience on our client’s new in store program, Going Out. Specifically, this person will be responsible for managing 50 restaurants who do not have an Account Manager at our company but are critical to the success of the program. This means checking in with the restaurants on a monthly basis to review performance data, gather feedback, introduce them to our other products, and help them solve problems both specific to Going Out and also more broadly within the company,  You will take these insights and share them with your manager and the broader team to help us figure out how to make restaurants successful on our program and how to scale this as we onboard more and more merchants - for example, building better reporting and collateral. Additionally, this person will also be available to visit merchants on the ground to address any pain points from their feedback, observe interactions with consumers, and help them adopt new products we launch. 

Activities will include: 

*Remote (3-4 days/week) 

• Schedule and lead merchant meeting check-ins with our top unmanaged merchants (~50 restaurants in our program). This requires familiarity with Google Suite as it’ll require presentation creation and some data analyses. 
• Be the merchant’s point of contact if they have any issues or questions (example: data questions) specific to Going Out or more broadly at our company. This includes reaching out to the right team or tool to help solve their issue and building a playbook for this to help us scale.
• Respond to inbound support tickets and help us scale this ability in the program 

*In person (1-2 days/week) 

• Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles) 
• Observe restaurant operations and train staff if needed 
• Secret shopping for compliance and/or observing restaurant operations and customer interactions with the tile. 
• Will require someone who is friendly, detail oriented, fast learner, analytical, comfortable with Google Suite including Excel / Google sheets.