Associate Manager, Customer Experience

Associate Manager, Customer Experience 

Location:   Remote USA

Contract Duration:  4 months

Contract Type:  W2 through Staffing Supplier

About the Team 

Our client is looking for top-talent to help build their subscription business. This product is among the company’s fastest growing and highest priority areas, meaning you'll influence the company at large. Together we are building the world’s most valuable subscription product to attract and retain our most loyal customers. 

About the Role 

This Associate Manager will report into our VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life. 

You’re excited about this opportunity because you will… 

• Strategize. This role will be instrumental in setting the direction of our VIP businesses - understanding what moves the business forward most effectively. 
• Forecast. Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics. 
• Collaborate. While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter. 
• Build. You’ll have your fingerprints all over creating the strategy for growth of top customer segments. This means everything from high-level strategy to nitty-gritty operational details. 

We’re excited about you because… 

• You’re organized. You thrive in creating structure out of nothing. 
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. 
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. 
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. 
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level. 
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow. 
• You’re relentless. You do what it takes to win, no matter what. 
• You have 4+ years of experience. 
• You’ve succeeded in a competitive, or challenging environment.

A reasonable estimate of the compensation range for this position is $60 – $65/hour. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.