Catering Captain - New York City

Catering Local Field Operator / Catering Captain - New York City

Contract Duration:  6 months

Contract Type:   W2 through Staffing Supplier

Pay Rate:   $35 - $40/hr

Overview: 

This role will provide local support for Catering Golden Market orders and support the ordering and delivery experience for our clients. They will provide 1) a concierge order experience 2) merchant order management and rapid mx acquisition and 3) in person delivery support. 

Impact: 

This role will be responsible for the execution and success of our highest priority orders - Support our corporate catering clients and their order needs to ensure we hit our quarterly GOV goals. 

Key Responsibilities: 

• Concierge order experience (EOQ: ~25 orders per week per person) 
• Coordinate orders with clients 
• Build catering orders for external approval 
• Place orders and support order adjustments 
• Merchant order management and rapid acquisition (EOQ: ~15 orders per week per person) 
• Coordinate orders with merchants that fall outside the scope of our existing product 
• Work with mx to ensure orders meet clients needs (e.g. enough food) 
• Enable catering orders from merchants not previously onboarded into our LO program Delivery Support (EOQ: ~5 orders per week per person) 
• Client facing representative and accompany Drivers to high stakes orders to ensure things go smoothly 
• Provide support above and beyond the scope of dashers (e.g. purchase utensils last minute) 
• Support training and onboarding new dashers into our catering program 

Core Job Requirements:

● Client facing experience (restaurant, catering, or account management experience is a plus) 

● Ability to solve problems on the fly and get to a desired outcome 

● Strong work ethic, flexible schedule, and a bias towards action 

● Strong written and communication skills 

● Detail oriented with an eye for design (e.g. order set up and menu presentation)