Merchant Services Specialist

Merchant Services Specialist

Location:   Remote 

Contract Duration:  6 months (with potential extension)

Contract Type:   W2 through Staffing Supplier

Pay Rate:   $20/hr

About the Team 

New Verticals is an exciting team within the Merchant Services organization that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on our platform. New Verticals includes DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal tools. 

About the Role 

***Remote, but would prefer within 45 minutes of the Tempe, AZ office

As a Merchant Services CW Specialist, you will perform quality & assurance for a variety of complex workflows, identify trends within datasets and work to implement changes from those learnings to increase efficiency and improve processes while consistently meeting or exceeding TPD (Task per Day) and accuracy expectations. We're looking for someone who is an operator, detail oriented and a problem solver. You will report directly into the Merchant Services Supervisor. This role will be fully remote. 

You’re excited about this opportunity because you will… 

• Improve on existing processes and workflows QA impactful projects 
• Work with team members to ensure the success of the team on a peer level as well as cross functionally with other teams and leadership 
• Operate as a Subject Matter Expert to identify trends and highlight opportunities for improvement 
• Meet or exceed metric expectations 
• Learn and pivot between a variety of workflows in order to accomplish the greater business goals 
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives 

We’re excited about you because… 

• You will identify trends and patterns within datasets to increase efficiency and improve processes 
• You are operations-inspired and always look for ways to improve the quality of service 
• You are able to thrive in a fast-paced, constantly changing work environment 
• You have previous experience and a proficient understanding of Google Sheets 
• You can easily shift between multiple projects 
• You have a mind and talent for process improvement 
• You are detailed oriented and focus on accuracy and precision 
• You practice skillful typing and have research abilities 
• Basic SQL querying skills a plus