Large Order Merchant - Strategy and Ops Contractor

Large Order Merchant Strategy & Operations Contractor

Location:   Remote USA 

Contract Duration:  5 months

Contract Type:   W2 through Staffing Supplier

This role is pivotal in achieving our client’s quality targets for Merchant Experience (Mx) and ensuring operational excellence. This will help execute three critical workstreams: Menu Audits and Improvements, Inflation Management, and Metadata Collection. 

Contractor Responsibilities 

1. Merchant onboarding and post-sale quality support- Objective: To minimize catering selection churn and ensure a great merchant experience. To execute on specific quality initiatives. Key Responsibilities: ● Respond to catering pilot email questions ● Perform weekly checks and send emails related to large order merchant quality program (scoreboards, warnings, etc) 
2. Menu Audits / Improvements- Objective: To audit and update the menus of all Merchants participating in the Large Order Program, ensuring they meet minimum quality standards for customer convenience. Key Responsibilities: ● Conduct comprehensive audits of Merchant menus to identify missing or incomplete information. ● Update menus to include critical details such as: ○ Serving sizes. ○ Allergen information. ○ Detailed item descriptions. ● Collaborate with Merchants to confirm and validate menu updates. Large Order Merchant Program ● Ensure menu quality aligns with established standards to improve the customer ordering experience. 
3. Mx Metadata Collection for Product Needs- Objective: To gather comprehensive metadata for all Merchants live on the Large Order Program, enabling better filtering and search functionality for an improved Cx ordering experience Key Responsibilities: ● Collect and organize metadata for Merchants, including but not limited to: ○ Cuisine type. ○ Dietary accommodations. ○ Price points. ○ Serving sizes. ○ Food categories (e.g., full meals, finger foods, breakfast). ● Work closely with Merchant teams to ensure accuracy and completeness of data. ● Provide structured data to inform product improvements and enhance customer experience. 
4. Inflation Management- Objective: To assess and address price inflation among Merchants in the Large Order Program, ensuring Mx pricing is competitive and aligns with market expectations. Key Responsibilities: ● Analyze current menu prices for Merchants in the Large Order Program. ● Compare Merchant prices with external benchmarks, such as: ○ EzCater menus. ○ Self-catering menus (if available). ● Identify discrepancies and inflated prices.

Required Qualifications:
- High attention to detail

- Superior verbal and written communication skills

- Ability to take ownership of projects

- Ability to problem solve

- Merchant onboarding experience strongly preferred

- Account Management/Customer Success background desireable

A reasonable estimate of the compensation range for this position is $37 – $40/hr. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.